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Tour Operators: Alpha Travel UK Ltd

This is our Alpha Travel UK Ltd Tour Operators page, we have listed the full address of Alpha Travel UK Ltd as well as phone numbers and websites. Alpha Travel UK Ltd is in Harrow, Alpha Travel UK Ltd may offer holiday tours, sightseeing tours, and general city tours in Harrow.

If you have used Alpha Travel UK Ltd before be sure to leave your own comment or rating on the city tour or holiday tour that you went on so other poeple wishing to use this company can read fair and honest reviews before the book there holiday with Alpha Travel UK Ltd.

Please remember that Alpha Travel UK Ltd may offer much more that just UK holiday tours, UK Coach Tours and city tours so remember to contact the travel agents company using the details below to find out more information.


Tour Company Name

Alpha Travel UK Ltd

Tour Operator Address

Elite House
98-100 Bessborough Road
Harrow, HA1 3AB
Phone: 020 84230220
Fax: 020 84230201

No Website
Tour Operator Rank
Price:
Service:
Knowledge:
Location:
Update Listing - Delete Listing


Latest Alpha Travel UK Ltd Reviews


 
 
* a rowley

I will never travel with this firm again. Driver didn\'t know his way round Exmouth for a start, then the Driver doing drop-offs, tried to take off without giving three of us our suitcases and wheelchair. Was extremely rude and ignorant to us, and should be sacked....

Oct 18, 2013
* furnell

just came back from weston supermare what can i say everything was superb alan the driver was the person we went to llandudno last year and once again FANTASTIC. THE HOTEL IN WESTON WHERE WE STAYED WAS CALLED ANCHORHEAD we would like to thank EVERYONE who worked there BRILLIANT. ...

Aug 20, 2013
* mr p wooded

peterwoodend and partner went to folkestone/france the hotel we stayed in the southclif hotel.my wife endid up ill after eating fish we had for our evening meal on our fist night there i had to send for a ambulance.we did not eat in the hotel after that we had our meals out ,the hotel the bedroom and bathroom was somthing you would not like to sleep in it was dirty the carpits wher dirty and stained the bed was two single beds put together.the furniture they must have got it out of a skip the staff where not very helpfull only the night porter it is a two star hotel i think it should be a no star hotel i would not recommend it to any body....

Jun 26, 2011
* p spike

we have just returned from our 7 day holliday to bournemouth we had awonderfull time hotel was good food was good and we were very comfortable the driver was very helpfull and helped us allhe cauld...

May 29, 2011
* p spike

we have just returned from our 7 day holliday to bournemouth we had awonderfull time hotel was good food was good and we were very comfortable the driver was very helpfull and helped us allhe cauld...

May 29, 2011
* Trevor Jones

We have just returned from a great Alpha holiday in Falmouth. The Coach Driver was excellent and so was the Madeira Hotel. These holidays are very good value for money but they do not skimp on the service they provide. THANK YOU AGAIN FOR A GREAT HOLIDAY...

Jul 24, 2010
* Ronnie

The REGINA is the POOREST HOTEL that I have ever visited, it should be closed down ! ALFA Travel are by far the the WORSE tour operator that I have EVER known. I am 76 and my travel partner is 82. We booked a week in the Regina Hotel via Alfa Travel. We have travelled many times with various tour operators without complaint. As we are not very mobile, we requested an easily accessible room. We were given a 1st floor room, overlooking the loading bay/refuse area at the rear of the Hotel. Outside of the room were 4 Large Air conditioning/extractor units from the Kitchen. We were unable to sleep due to the noise and the smell (from the bins and the kitchen). There were bin bags left piled up next to skips in the loading bay, which were not sealed properly, and left over food was sprawled across the yard. The room had a balcony door, that was a stairway fire escape leading onto the loading bay. A member of staff warned us to keep the door shut at night, in case that RATS came into our room. Not only was it concerning that the staff warned us of rats being prominent, but also the fact that the bins and left over food left out in the yard, would act us an invitation to all sorts of vermin. The lift (the only one in a hotel for 150 people), was only big enough to fit 4 people in. It was very old, slow and out-dated. The whole hotel itself was dirty and in need of care and attention. The dining room is a health hazard. They do not have enough space or tables within the dining area - im not sure how people would have escaped if there was a fire ! 6 People were being sat on tables that are designed for 4, and there was no room for manouvere. The food was of a very poor/basic standard, and eating at the hotel was an uncomfortable experience. We complained to the hotel manager, who could only offer an alternative room and was not sympathetic to our concerns. He was rude and arrogant, giving us an alternative table in the dining area directly in the middle of the open door, traffic of people and the draft. The ALFA rep on the holiday was also unhelpful, telling us that we have to complain to the hotel manager as he could not do anything. The Rep agreed that this is the worse hotel that he had stayed in. No alternative was offered. After 2 days in the hotel, we wanted to come home, however, the cost of a return train fair was far too much for us to be able to afford. We were very dissapointed with the whole experience and returned home feeling very stressed. We took photographs and raised a complaint with ALFA upon our return. ALFA\'s so called \"customer service team\" have been very un-helpful and unsympathetic, saying that the hotel has no record of our complaint and that our expectations of the holiday were unreasonable, and that our complaints were down to fault of our own having not dealt with them appropriately during our trip ! They said that they will offer no refund, nor respond to our complaint, as their handbook (that was sent to us after the booking was made), says that we had to raise complaints with the hotel manager and rep whilst on holiday or otherwise telephone the \"emergency number\" in the handbook. As they claim that we did not follow this procedure, Alfa will not take our complaint seriously or offer any apology or compensation. This is very unfair, and should not be used as a disclaimer for liability. Given that ALFA claim to cater for needs of elderly travellers, they have acted completely unreasonably, hiding behind the \"small print\" and their customer care is appalling . We are not technology savvy (I have had to get my grandson to put this report on the internet) and we do not have mobile phones, and would not expect to have to ring an \"emergency number\" during our holiday. We raised a complaint in what we thought was a reasonable manner and found that the people at fault were unhelpful and unsympathetic. We are now considering pursuing a claim against ALFA. The premium that we paid ALFA for this holiday was very expensive and they do not offer value for money. There are far better travel companies that can cater for the needs of elderly travellers. I WOULD NOT RECOMEND ALFA TRAVEL TO ANYONE !! ...

Jan 21, 2010
* Mr and Mrs D Lawrence

We had an 8 day holiday in newquay and had a really good time. The hotel was very comfortable and the food was good. What helped to make it so enjoyable was the coach driver. HIs name was Joe and he was very entertaining every time we were on the coach. He considered every passenger and their comfort. If ever there was a coach driver to reccomend, it would certainly be Joe. He was one in a million. Thankyou so much....

May 19, 2009
 
 


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